FAQs for iPad Repair

General iPad Repair Questions

1. How long does it take to repair an iPad using the mail-in service?
   • The repair time can vary depending on the complexity of the specific issue and the availability of any parts, should they be required to complete your iPad fix. In general, most iPad repairs can be completed within 1 to 3 business days. And then it’s guaranteed next day delivery back to you anywhere in the UK (return postage is on us! 🙂
   • We will always keep you posted on the progress of your repair.
2. Is it worth repairing an old iPad?
   • Generally the answer is YES! But it ultimately depends on the extent of the damage to the iPad and the total cost of repairing that damage. If the repair cost is significantly lower than purchasing a new iPad, it can be worth repairing, especially if the device meets your needs. Otherwise it’ll be deemed as B.E.R (Beyond Economical Repair).
3. Can water-damaged iPads be repaired?
   1. turn off the device, 
   2. dry it thoroughly and wrap in a towel and place on a warm radiator or safe heat source (3 to 5 hours is generally sufficient to evaporate any excess internal moisture and liquid ingress)
   3. seek professional help to assess and repair the damage – get in touch!
   • Water-damaged iPads can often be repaired if the necessary steps are taken promptly. So it’s crucial to:
4. Do I need to backup my data before repairing my iPad?
   • It is always recommended to back up your data as a routine (especially before sending your iPad in to us for any repair) to ensure its safety. While most repairs shouldn’t affect your data, it’s better to be cautious. Sadly this is not always possible, in the case of an iPad not powering on, or a badly broken screen.
5. What is celltech’s Data Protection policy?
   • The celltech team is trained in UK Data Protection legislation (https://www.gov.uk/data-protection) and stays up to date with how we treat your personal information. We do not under any circumstances access your data or pass it on to third parties. For full post-repair testing purposes celltechmobilerepairs.co.uk may require your passcode configuration to complete the repair process in a proper and efficient manner. This will save you from having to post back your iPad or mobile phone or other device back to us, due to us not being able to check and test the repair. We thank you for your cooperation and understanding in this matter.
6. Why should I choose the celltech mail in repair service over local repairists?
   • We have qualified expert technicians who are the best at fixing iPads. Celltech labs has been in operation for over 15 years, providing reliable, ethical repairs.
7. How can I tell which model iPad I have?
   • Please refer to our‘Which iPad Is It Anyway’ article.
8. Is it safe to use your mail-in iPad service, what if my iPad is lost in transit?
   • We strongly recommend you use SPECIAL DELIVERY by Royal Mail.
     (we use a secure P.O Box) this is the most trusted and secure service.
   • As standard you will be insured for up to £500, for an additional charge the value insured can be increased up to £2500 – for the latest up to date information about Royal Mail’s Special Delivery service please visit: https://www.royalmail.com/business/shipping/uk-services/special-delivery-guaranteed
   • We cover the cost of the return postage back to you, so your iPad gets home safely.
9. Do you use genuine Apple parts?
   • We have access to genuine and the best quality O.E.M parts. Where a genuine brand new component cannot be sourced in good time, we will look for high quality 14-Day alternatives (extracted from fully working devices) or generic parts. All our repair work is supported with a 24 months parts and labour warranty for your peace of mind.
10. Will my 12 month warranty with Apple be affected?
    • Any kind of repair work to your iPad will void the 12 month warranty, after this period it will be unaffected. https://www.apple.com/legal/warranty/products/uk-ireland-warranty.html
11. Will you need my passcode and iCloud information?
    1. For robust, post-repair testing purposes celltechmobilerepairs.co.uk may require your passcode configuration to complete the repair process in a proper and efficient manner. This will save you from having to post back your iPad or mobile phone or other device back to us, due to us not being able to check and test the repair. We thank you for your cooperation and understanding in this matter.

1: iPad Screen Repair

1. How much does it cost to repair a cracked iPad screen?
   • The cost of repairing a cracked iPad screen can vary depending on the model and the repair service you choose. On average, it can range from £100 to £250.
2. Can I repair my iPad screen myself?
   • Repairing an iPad screen requires specialised tools and expertise. It is recommended to seek professional help from a certified technician to ensure a proper and safe repair.
3. Can I repair a scratched iPad screen?
   • Minor scratches on the iPad screen can be mitigated with screen protectors or special polishing products. However, deep scratches may require professional intervention or screen replacement.

2: iPad Charging and Battery Issues

1. My iPad is not charging, what should I do?
   • First, try using a different charging cable and power adapter. If the issue persists, it may be a problem with the charging port or battery, and you should seek professional help for diagnosis and repair.
2. How can I extend my iPad’s battery life?
   • To extend your iPad’s battery life, you can lower the screen brightness, turn off unnecessary notifications, close unused apps, and disable background app refresh. Additionally, updating to the latest software version can also help optimise battery performance.
3. Can I replace the iPad battery myself?
   • iPad battery replacement requires specialised tools and expertise. It is recommended to have it done by a professional technician to ensure proper installation and avoid any damage to the device.

3: iPad Software and Performance Issues

1. My iPad is running slow, how can I fix it?
   • If your iPad is running slow, you can try closing unused apps, clearing cache and temporary files, and restarting your device. If the issue persists, a factory reset or professional optimization may be needed.
2. My iPad won’t turn on, what could be the problem?
   • If your iPad doesn’t turn on, it could be due to a drained battery, a faulty power button, or a software issue. Try charging your iPad for at least 30 minutes, and if it still doesn’t turn on, consult a technician for further diagnosis.
3. What should I do if my iPad is freezing or experiencing software issues?
   • If your iPad is freezing or experiencing software issues, try restarting it first. If the problem persists, you can try a forced restart by holding down the press and holding either volume button and the top button until the iPad power off slider appears. Then drag the slider, wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, you can force restart your device. To turn your device back on, keep pressing the top button until you see the Apple logo (For iPads with home buttons, press and hold press the Home button and Power button simultaneously). If that doesn’t work, seeking professional help may be necessary.
4. Are there any common software issues that can be fixed without repair?

1. • Yes, there are common software issues that can often be resolved without repair. Resetting settings, updating the software, or reinstalling problematic apps can help resolve minor software glitches.

4: iPad Warranty and Repair Service

1. Are iPad repairs covered under warranty?
   • Repairs for iPads that are still under warranty may be covered, depending on the type of damage and the warranty terms. It’s best to check the warranty documentation or contact Apple or the authorised service provider for clarification.
   • Here at celltech, we provide a 24 month warranty with our iPad repairs (excluding Liquid and Logic Board/IC Repair).
2. How can I find a reliable iPad repair service?
   • To find a reliable iPad repair service, you can research online reviews, check for certifications or affiliations, inquire about warranty policies, and ask for recommendations from friends, family, or Apple support.
3. Are there authorised third-party repair options for iPads?
   • Yes, Apple has authorised some third-party repair providers to offer authorised repairs for iPads. These providers use genuine parts and adhere to Apple’s quality standards.

5: Specific iPad Component Repairs

1. Can I repair a physically damaged iPad camera?
   • Physical damage to an iPad camera can sometimes be repaired, depending on the extent of the damage. A professional technician can assess the issue and determine if a repair is possible.
2. Can I repair a bent iPad?
   • Depending on the severity of the bend, it may be possible to repair a bent iPad. However, it requires professional expertise to assess and determine the best course of action.
3. Can I repair a non-functional home button on my iPad?
   • If the home button on your iPad is non-functional, it may require professional repair. However, there are software-based alternatives like AssistiveTouch that can be used as a temporary solution.

6: iPad Data Transfer and Upgrades

1. Can I transfer data from my old iPad to a new one?
   • Yes, you can transfer data from your old iPad to a new one. You can use iCloud, iTunes, or the Quick Start feature to transfer apps, settings, and data between devices.

1. Can I upgrade the storage capacity of my iPad?
   • The storage capacity of iPads is generally not upgradable. It is advisable to choose an iPad with sufficient storage when purchasing or rely on cloud storage solutions to expand your storage options.

7: iPad Maintenance and Protection

1. How can I protect my iPad from future damage?
   • You can protect your iPad by using a durable case or cover, applying a screen protector, avoiding exposure to extreme temperatures or moisture, and handling it with care to prevent accidental drops or impacts.
2. How can I clean my iPad screen?
   • To clean your iPad screen, use a soft, lint-free cloth slightly dampened with water. Avoid using harsh chemicals or abrasive materials that can damage the screen.

8: Liquid Damage and iPad Care

1. Can I repair liquid damage to the internal components of my iPad?
   • Repairing liquid damage to internal components of an iPad can be challenging. It is recommended to turn off the device immediately, dry it thoroughly, and seek professional repair services as soon as possible.
2. How should I handle liquid damage to my iPad?
   • In case of liquid damage, immediately turn off the device, dry it thoroughly with a soft cloth, and seek professional assistance for proper diagnosis and repair. Avoid using excessive heat or applying pressure to dry the device, as it can cause further damage.

Can’t find your questions here? Contact us now and we will be happy to answer your queries.

https://celltechmobilerepairs.co.uk/contact-us/