How to Mail-in your repair

We offer our expert + express repair service across the UK.

If you are not based in Birmingham or you can't get to us, the most convenient way is to mail in your device.

1 - Please book your repair on this site here

2 - Package your device in at least 3 layers of bubble wrap and pack tight in a cardboard box, and then again in a padded bag.

Please ensure you package your device safely and securely.

We cannot be held responsible for any damage to any device whilst in transit to our repair lab.

Please include a printout of the order confirmation, otherwise write down your order number, contact number and full name together with your return address.

Post your device to us via Royal Mail  - please choose Special Delivery   
we recommend Special Delivery to be the safest, quickest and most trusted method for valuable parcels.

Click here to buy and print your postage labels

Post your repair to: 

celltech labs
94 High Street 
Kings Heath
West Midlands 
B14 7JZ

3 - We will repair your device and post back same day.

4 -We will post back your device via Special Delivery, it's fully tracked and insured, so it gets home safely.

You can contact us at any point during your repair on

0121 444 4066
0121 444 4448

quoting your order number.