If you are not based in Birmingham or if you can't get to us, the most convenient way is to mail in your device. Here's how.
1 - Please book your repair on this site here
2 - Post your device to us via Royal Mail - please choose Special Delivery - we recommend Special Delivery to be the safest, quickest and most trusted method for valuable parcels.
Click here to buy and print your postage labels
Package your device in at least 3 layers of bubble wrap (preferably 5) and pack tight in a cardboard box, and then again in a padded bag.
Please ensure you package your device safely and securely as we cannot be held responsible for any damage to any device whilst in transit to our repair lab, so PLEASE PACK WELL :) Thanks!
We strongly recommend any passcodes or pattern locks are disabled before sending in, this is so we can perform our full checks post repair to confirm the repair has been successful.
If this is not possible, due to the device not functioning correctly - please INCLUDE any passcodes/ pattern locks with the information requested below.
(If we cannot test your device after we have performed any repair or service, and if for any reason your device has to be sent back to us again for a 2nd time, you may be responsible for any return postage.)
Your Order Number, Contact Number and Full Name together with your Return Address AND any passcodes/ pattern locks.
Please post your repair to:
3 - We will repair your device, test it and post it back on the same day (where possible). So you can have your repair complete and back in your hands in as little as 48 hours!
4 - We will post back your repaired device via Special Delivery, it will be fully tracked and insured, so it gets home safely.
Despite our best efforts we are sometimes unable to successfully fix your phone or device. In this situation we will issue a full refund, less the cost of postage back to you. We ONLY use Royal Mail Special Delivery for return postage. For phones this cost is generally £7.50 and for iPads + tablets this cost is around £10.00 - thanks.
You can contact us at any point during your repair quoting your order number.
Steve Kaye, Lancashire