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Refund + Returns Policy



This policy shall apply to all orders submitted through our website,


This document does not affect any statutory rights you may have as a consumer ( under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).


Repair Returns:

celltech offers a re-repair service on your phone twice after the original or initial repair.

If after this the mobile device is still faulty we will issue a refund (less any postage costs).

We may require to see the device and make sure it is faulty prior to the issuance a refund.

This policy excludes diagnostic and water damage related repairs, as mentioned below.

This policy does not relate to refurbished mobile devices sold by celltech. 

When refunding any payments made to celltech, they will be refunded to the original account/ place of origin for your security and our banking requirements .


Non-Refundable Repairs:

Some of our repairs are non-refundable, these are:


14 Day Money Back Guarantee: refurbished phones

With all refurbished phones sold, we give our customers a 14-day money back guarantee, if you are unsatisfied with the device, you have 14 days to which you can return the mobile device, and get a refund. The 14 days starts from the day the customer receives the mobile device.

If for any reason the item is exchanged or repaired this does not restart the 14 days. The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair.


Accessory Returns

If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:


Returns procedure

In order to take advantage of your rights under this policy, you must contact us to obtain

celltech labs, 94 High Street. Kings Heath, Birmingham, West Midlands, B14 7JZ



The following kinds of products may not be returned under this policy:




Improper returns

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:


Our details

This website is owned and operated by www.celltechmobilerepairs.co.uk.

Our location of business is:

celltech labs, 94 High Street. Kings Heath, Birmingham, West Midlands, B14 7JZ

You can contact us by writing to the address given above, by using our website contact form, by telephone on

0121 444 4066  or  0121 444 4448

        or by email: