If you are unsure about a fault or had a repair carried out elsewhere, then our Xperia diagnostic service can help isolate and pinpoint the problem.
Using device board schematics our diagnostic service can provide detailed information on any fault(s) with your device.
This service involves both hardware and software inspections.
We use labgrade microscopes to examine the internal components of your Xperia. Having these tools at our disposal allows us to identify circuit board track related issues quickly and reliably.
Please note software faults can result in data loss.
We strongly recommend backing up your device if this is at all possible.
Common faults that we diagnose are related to repairs such as blank display screenseven after a screen replacement repair which can be isolated back to a faulty display IC (integrated chip) or when the touchscreen does not function - aftera new screen has been installed. Here a faulty touchscreen IC could be at fault.
Our diagnostic process is an integral part of the fault-finding + repair service.
Due to the investigative nature of this repair, it can take a little extra time for a successful diagnosis, usually 2 - 3 working days. We will keep you informed about our progress and findings.
Please note should you decide to continue with our recommended repair after our inspections, this diagnostic fee will be fully deducted from the total cost.
TRAINED + CERTIFIED - Repairs performed by diligent, highly qualified technicians who... just love repairing!
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Can't get to us?
Don't worry! select our fast Mail-In Repair Service Post your device well packaged + relax - we'll take care of the rest.
As an extra precaution please back up your device before sending it in.
We'll start inspecting your device as soon as we receive it, diagnose the fault and report back to you. If you continue with the recommended repair we will test and re-test it to make sure it's working as it should and post your device back to you, well packed - using Royal Mail guaranteednext day, tracked + insured delivery, so it gets back home safely.
Please remember the diagnostic fee will be deducted from the cost of your repair.
Trusted, reliable and fast mail-in repairs by celltech.
No Fix No Fee -Promise New Grade A+Parts - For Your Device* 12 Month Warranty -On Most Repairs Your Data is Safe - For Your Peace Of Mind
* on rare occasions new parts may not be available
In some instances a repair may result in total data loss, including: contacts, photos, videos, music, app data and documents We highly recommended you back up your device to a computer before presenting it in-store or sending it to us via our postal repair service.
Experience our friendly customer care, visit us in-store and say Hello!
Please pop in with your query or repair job. We try to complete most repairs within 30-60 mins or same day. If we need to order in a part or component we will inform you of how long it should take and the full turnaround time.
Can't quite get to us - don't worry, we cover the whole of the UK with our expert + express repair service - book your repair on this website, post your device to celltech Labs (well packaged) and relax - leave the rest to us. We will fix your device as soon as we receive it, test and re-test to make sure it's working as it should and post back to you next day (where possible), tracked and insured, so it gets back home safely. As an extra precaution please back up your device before sending in.
DIY Repair for iPhone - Screen ONLY
Currently only available for iPhone screen assemblies. If you would like the satisfaction of having repaired your device yourself, then our Screen Only option is for you.
If you get stuck, don't worry, you can still bring your iPhone in-store or call us and we will always be happy to help. T&C's apply.
For shipping & delivery information, please click here.