Introduction

The following terms and conditions govern your use of our website, celltechmobilerepairs.co.uk

By using our website, you accept these terms and conditions in full, accordingly if you disagree with these terms and conditions, we request that you discontinue to use our website.
If you use our website, register with our website, or make a purchase from our website you have expressly agreed and are bound by these terms and conditions.
You must be at least 18 years of age to use our website, and by using our website and agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Our website uses cookies, by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

Acceptable Use

You may: 

• view pages from our website in a web browser;
• download pages from our website for caching in a web browser;
• you may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
• print pages from our website
• stream audio and video files from our website; and
• use our website services by means of a web browser,

Unless you own or control the relevant rights in the material, you must not:

• republish material from our website (including republication onto another website);
• sell, rent or sub-license material from our website; show any material from our website in public
• exploit material from our website for any commercial purpose; or redistribute material from our website.
• You may redistribute our newsletter in print and electronic form to any person or entity.
• We reserve the right to restrict access to areas of our website, at our discretion.

You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

You may not:

• utilise our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio segments or any graphics separately from any accompanying text.
• utilise our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
• utilise our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, keystroke logger, or other malicious computer software
• conduct any systematic or automated data collection activities in relation to our website without our explicit written consent
• access or otherwise interact with our website using any bot, spider or other automated means
• you agree to not use data collected from our website to contact individuals, companies or other persons or entities.
• You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Our ‘NO FIX- NO FEE’ Policy

celltech offers offer a “no fix – no fee” policy with respect to our repair services, by which if we are unable to repair your device, you do not pay our full fee in relation to the products and/or services we have supplied or attempted to supply.

In the case of liquid damaged devices and data recovery, where time and efforts are invested into the repair and recovery process, we reserve the right to apply a small handling fee, should the repair not be successful.

This handling fee is £30.00.

DIY Repair Service

All screens and component part(s) are tested thoroughly before shipping.

celltech does not and will not accept any liability for the competency or lack thereof in performing any repair.

We are solely supplying component part(s) and do not take responsibility for any user/installer error, mistake or damage caused.

It is the buyers responsibility to have the supplied component part(s) installed by a professional or a competent individual with repair knowledge.

Your Data

We highly recommend your data is wiped or backed up via your operating system (iOS, Android, Windows Mobile) before sending your device to us.

PLEASE BACK UP YOUR DATA

Our repairs are carried out in a professionally but we cannot guarantee the data will be on the mobile device when it is returned to you.

We do not offer a data recovery service. Pin Locks and passwords and other identification security must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are removed from the device before sending to us for repair. We cannot be held liable for any loss of accessory. We may need to update your mobile operating system to ensure the repair is carried out correctly and sucessfully.

By sending your mobile device to celltechmobilerepairs, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, videos, games, music or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device prior to sending the device to celltechmobilerepairs

Communication

We try to answer all communication (email, messenger, twitter) messages within 24 hours.

This may be slightly longer if you email or message us during a Sunday or Public Holiday.

Our Repair Times

• Our technicians always test your device on arrival and prior to it being returned to you.
• We test all essential functions of the device, including the buttons, sound, vibration, cameras, charging port, speakers, signal, Wifi, screen, to confirm and ascertain your device repair requirements.
• At celltech we always try to repair your device within 48 hours of receiving it.
• As is the nature of the repair process we sometimes come across issues that hinder the smooth operation of the repair process.
• If for any reason your repair may take longer than you expect, we will always inform you of the reason and the estimated completion and return date.
• If we need to order parts and component assemblies, this process may be subject to an awaiting parts delay.
• We will always inform you and keep you updated throughout the repair process of your device.
• Please be aware diagnostics may take longer than usual repairs
• Please be advised we cannot guarantee your device will be repaired after we diagnose the fault.
• Liquid damage repairs can take up to 7 – 10 days to complete.
• Any logic board / motherboard related repairs can take up to 7 – 10 days to complete.
• Any software related repairs can take up to 7 – 10 days to complete.
• Orders which have multiple repairs or require additional component assemblies may take longer.
• Our turnaround times offer an estimate for completion of the repair process, please note this is an estimate only and does not form any obligation under the terms of this agreement.
• We are not bound by the Divine construct of time in this context.

High Priority Repair

• We offer a high prioritybooking in service for a repair that is time sensitive and urgent.
• This service will guarantee your device be repaired and returned the same day.
• Postal repairs will be repaired and mailed back on the same day they are recieved.
• A £19.97 fee is chargeable for this guaranteed same day repaired and returned service.

Limitation of Liability

Our liability is limited. The is nothing in these terms and conditions of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which could apply to our site or any content within it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
• If you are a consumer user, please note that our site is only for domestic and private use.

You are agreeing not to use our site for commercial purposes, and we can not be liable for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

celltechmobilerepairs will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or any other technologically harmful material that may infect your equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content or on any website linked to it.

We assume no responsibility for the content of websites linked on our site.

These links should not be interpreted as an endorsement by us of these linked websites.

We will not be liable for any loss or damage that may arise from your use of them.

Repair Warranty

Please find our Repair Warranty Policy here

Copyright notice

Copyright (c) 2023 celltechmobilerepairs.
Subject to the express provisions of these terms and conditions:
we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved

All device logos and identities are copyright protected and all rights are reserved

Our Registered Address is:

71-75 Shelton Street,
London,
England,
WC2H 9JQ
*please note: repairs must not sent to this address.

Workshop Address for Sending Repairs:

celltech Labs
PO Box 18431
BIRMINGHAM
B13 3RQ