Mail-In Phone Repair UK
Free Return Postage · Special Delivery · 27 Month Warranty
Send your phone for repair from anywhere in the UK. Our Birmingham technicians fix it, then post it back free—no fix, no fee.
How Mail-In Works
Three simple steps to postal phone repair—send your device, we fix it, return it free
Get Your Quote
Select your device, tell us the issue, and receive an instant fixed price. No hidden fees, ever.
Send via Special Delivery
Use the secure mailing address supplied after checkout and post by Royal Mail Special Delivery (~£10-15).
Fixed & Returned Free
We assess, repair, test, and return via Special Delivery at our cost, with tracking throughout.
Why Choose celltech?
UK's trusted postal repair service. Birmingham technicians, not a faceless factory.
Free Return Postage
We cover return via Special Delivery
Fixed Price Upfront
Pay online, no surprises
Tracked Mail-In
Timings confirmed after assessment
WhatsApp Updates
Real-time repair tracking
27 Month Warranty
Longest in the industry
Data Safe Guarantee
We never access your data
Transparent Pricing
The price you see is the price you pay. No hidden fees, no surprises.
iPhone Screen
from £44.95
Apple £199+
Samsung Screen
from £99.95
Samsung £179+
iPad Screen
from £49.95
Apple £249+
MacBook Screen
from £249.95
Apple £549+
PS5 HDMI Port
£79.95
Sony N/A
iPhone Battery
from £44.95
Apple £105+
Birmingham HQ
UK-Wide Coverage
Post your phone for repair from anywhere in the UK—Scottish Highlands to Cornwall. Our Birmingham workshop is the heart of our operation, but our postal repair service reaches nationwide through Royal Mail Special Delivery.
Popular delivery locations:
Repair timing: confirmed after assessment
(1 day to us + 24-48hr repair + 1 day return)
How to Package Your Device
Proper packaging protects your device in transit. Follow these steps for a safe journey.
Power off your device
Switch off completely. Remove SIM card and any cases or accessories.
Wrap in 5-10 layers of bubble wrap
Generous wrapping is key. Cover all corners and the screen face. Secure with tape.
Place in a sturdy cardboard box
Use a rigid box slightly larger than your wrapped device. Fill gaps with scrunched newspaper or packing peanuts.
Seal the box properly
Use strong packing tape on all seams. The box should feel solid with no movement inside.
Include your booking reference
Write your name, booking reference, and return address on a slip of paper inside the box.
Postal Instructions
Book online first, then use the shipping instructions and order reference shown in your Shopify confirmation email.
Important
- • Only Royal Mail Special Delivery— we don't accept Hermes, DPD, Yodel, or standard post
- • Keep your proof of postage receipt — you'll need it for tracking
- • Back up your data before sending — just in case
- • Disable Find My iPhone / Google Find My Device
What Happens Next
Once we receive your device, you'll get a WhatsApp or SMS confirmation. We'll inspect, repair, and test before returning it via Special Delivery — all at our cost.
Royal Mail Special Delivery Pricing
We exclusively use Royal Mail Special Delivery Guaranteed by 1pm — next-day tracked delivery with full insurance and signature on receipt.
| Weight | Up to £750 | Up to £1,000 | Up to £2,500 |
|---|---|---|---|
| Up to 100g | £8.75 | £11.75 | £18.75 |
| Up to 500g (most phones) | £9.75 | £12.75 | £19.75 |
| Up to 1kg (tablets) | £10.75 | £13.75 | £20.75 |
| Up to 2kg (laptops) | £14.25 | £17.25 | £24.25 |
Prices shown are Royal Mail online prices (Feb 2026). Buy at any Post Office or online at royalmail.com
Standard Return Cover
Included
We return your device via Special Delivery with up to £1,000 compensation cover — included free with every repair.
Covers most phones, tablets, and laptops
Enhanced Cover
+£9.95
For high-value devices (MacBook Pro, iPhone 16 Pro Max, etc.) — upgrade to £2,500 compensation cover on return postage.
Select at checkout if your device is worth over £1,000
Diagnostic fee:If your device can't be repaired, a £39.95 diagnostic fee applies to cover technician time. Your device is still returned free via Special Delivery.
The Fastest Mail-In Repair Service in the UK
Most repairs are prioritised after arrival
Screen Repairs
Confirmed after assessment
Mail-in only
Battery Replacement
Confirmed after assessment
Quick swap
Liquid Damage
Confirmed after assessment
Ultrasonic cleaning
Board-Level / Complex
Confirmed after assessment
Micro-soldering
Times are from when we receive your device to when it's posted back. Add 1 working day each way for Royal Mail transit.
Frequently Asked Questions
Everything you need to know about our mail-in service
Ready to Get Your Device Fixed?
Send your phone for repair today. Free return postage, tracked mail-in handling, 27-month warranty. No fix, no fee.