Mail-In iPad Repair UK: Postal iPad Screen & Battery Service
Mail-In iPad Repair UK: Complete Guide to Postal iPad Repairs
iPads are essential tools for work, education, and entertainment—but their large screens make them particularly vulnerable to damage. When your iPad needs repair, visiting a local shop can be inconvenient, especially if you live outside major cities or have limited access to specialist Apple repair centres.
Mail-in iPad repair offers a practical alternative. At celltech, we specialise in postal iPad repairs for customers across the UK. From cracked screens and flat batteries to complex motherboard issues, our Solihull-based workshop handles every type of iPad repair with expert precision, transparent pricing, and fast turnaround times—all backed by our industry-leading 27-month warranty.
Why Mail-In Repair Makes Sense for iPads
iPads present unique challenges that make mail-in repair particularly attractive:
Specialist Expertise Required
iPad repairs—especially screen replacements—require specialised equipment and training. The large, thin displays are bonded with strong adhesive and easily damaged during removal. Many high-street phone repair shops lack the tools and experience to handle iPads properly, leading to poor-quality repairs or outright refusals.
Limited Local Options
Outside major cities, finding a reputable iPad repair service can be difficult. Apple Stores are sparse, and authorised service providers often have long waiting times and high prices. Mail-in repair gives you access to specialist technicians regardless of your location.
Convenience
iPads aren't as essential as smartphones for daily communication—most people can manage a few days without one whilst it's being repaired. Postal repair means you can continue using your iPad until you're ready to send it, then simply post it at your convenience.
Cost-Effectiveness
Apple's out-of-warranty iPad repair prices are notoriously high—often £300-£500+ for screen replacements. Independent mail-in repair centres like celltech offer the same quality repairs at a fraction of the cost.
Did You Know?
Important: Disable Find My iPad Before Posting
You must disable Find My iPad and remove your Apple ID before sending your device. We cannot work on iPads with activation lock enabled. To disable: Settings → [Your Name] → Find My → Find My iPad → Toggle OFF.
What iPad Repairs Can Be Done by Post?
Our mail-in service covers all common iPad repairs and many specialist services:
Screen Repairs
Cracked or shattered iPad screens are the most frequent repair we handle. iPad screens are large, fragile, and expensive to replace—but our technicians have the experience and equipment to do the job properly. We replace broken digitisers with high-quality panels that match original touch sensitivity and display quality. Turnaround time: 24-72 hours from receipt.
Battery Replacement
iPad batteries typically last 2-4 years before showing signs of degradation: reduced battery life, slow charging, unexpected shutdowns, or inability to hold charge. We replace worn batteries with high-capacity cells that restore your iPad's original runtime. Turnaround time: 24-48 hours.
Charging Port Repair
Loose Lightning or USB-C ports, slow or intermittent charging, and "accessory not supported" errors usually indicate a faulty charging port. We replace damaged ports with genuine or high-quality aftermarket parts.
Home Button / Touch ID Repair
Non-responsive home buttons or malfunctioning Touch ID sensors can be repaired or replaced. Note: on newer iPads without physical home buttons, we repair the on-screen home indicator or Face ID system as needed.
Camera Repairs
Front or rear camera issues—blurry images, autofocus failures, or complete camera failure—usually require camera module replacement. We stock parts for all iPad models from iPad Air onwards.
Speaker and Microphone Repairs
Distorted audio, no sound during calls or media playback, or microphone issues during FaceTime calls can be resolved by replacing faulty audio components.
Water Damage Restoration
iPads aren't water-resistant (except iPad Pro models with limited splash resistance). If liquid enters your iPad, corrosion can develop quickly. We offer professional ultrasonic cleaning and component-level repair. Turnaround time: 3-5 days including diagnostic assessment.
Motherboard (Logic Board) Repair
Boot loops, no display despite a working screen, charging IC failure, or complete power failure often indicate motherboard issues. Our microsoldering technicians repair component-level faults that most shops would declare "beyond repair". Turnaround time: 2-5 days depending on complexity.
Mail-In iPad Repair Pricing
We offer competitive, transparent pricing for iPad repairs. Here are our current rates for popular models:
| Model | Screen | Battery |
|---|---|---|
| iPad Pro 12.9" (2018-2022) | From £204.95 | £79.95 |
| iPad Pro 11" (2018-2022) | From £179.95 | £79.95 |
| iPad Air (5th Gen, 2022) | £194.95 | £109.95 |
| iPad Air (4th Gen, 2020) | £179.95 | £89.95 |
| iPad Air (3rd Gen, 2019) | £149.95 | £69.95 |
| iPad (10th Gen, 2022) | £139.95 | £64.95 |
| iPad (9th Gen, 2021) | £139.95 | £64.95 |
| iPad (8th Gen, 2020) | £114.95 | £49.95 |
| iPad (7th Gen, 2019) | £159.95 | £59.95 |
| iPad mini (6th Gen, 2021) | £329.95 | £89.95 |
| iPad mini (5th Gen, 2019) | £119.95 | £59.95 |
Prices accurate as of February 2026. For charging port, home button, camera, speaker, water damage, and motherboard repairs, please contact us for a quote.
How Our Mail-In iPad Repair Process Works
Step 1: Book Your Repair Online
Visit our mail-in repair booking page and select your iPad model. Not sure which iPad you have? See "How to Identify Your iPad Model" below. You'll receive an instant quote and booking confirmation with packing instructions.
Step 2: Prepare Your iPad
Before posting your iPad:
- Back up your data using iCloud or iTunes/Finder
- Disable Find My iPad: Settings → [Your Name] → Find My → Find My iPad → Toggle OFF
- Remove your Apple ID if possible: Settings → [Your Name] → Sign Out
- Note your passcode—we need it to test your iPad after repair
- Remove any case, screen protector, or Apple Pencil
- Take photos of your iPad's condition before packing (useful if making an insurance claim)
Step 3: Package Your iPad Securely
This is critical. iPads are large, thin, and fragile—improper packaging is the leading cause of damage during transit.
What you'll need:
- Sturdy cardboard box (slightly larger than your iPad)
- Bubble wrap (at least 4-5 layers)
- Packing material (bubble bags, scrunched paper, or foam peanuts)
Packing steps:
- Wrap your iPad in 4-5 layers of bubble wrap, ensuring the screen is well-protected
- Place wrapped iPad in the centre of the box
- Fill all empty space around the iPad with packing material—it should NOT move when you shake the box
- Seal the box securely with packing tape
Did You Know?
NEVER Use Padded Envelopes for iPads
Padded envelopes (jiffy bags) do not provide adequate protection for iPads. The thin, flexible packaging allows the device to bend and flex during transit, which can cause screen cracks or internal damage. Always use a rigid cardboard box.
For detailed packing instructions with photos, see our packaging guide for mail-in repairs.
Step 4: Post via Royal Mail Special Delivery
We only accept devices sent via Royal Mail Special Delivery Guaranteed. This premium service provides:
- Guaranteed next-day delivery by 1pm
- Full end-to-end tracking
- £1,000 insurance cover as standard
- Signature on delivery
Take your packaged iPad to any post office and request "Special Delivery Guaranteed by 1pm". For extra peace of mind on high-value iPads (e.g., iPad Pro models), upgrade to Enhanced Compensation (£2,500 cover) for £9.95.
Did You Know?
Free Return Postage
Once your iPad is repaired, we'll return it to you via Royal Mail Special Delivery Guaranteed at no extra cost, with £1,000 insurance cover included.
Step 5: Expert Repair and Quality Assurance
When your iPad arrives at our Solihull workshop (126 High St, Solihull, B91 3SX), we'll complete the repair and run comprehensive tests:
- Screen touch sensitivity and display quality
- Camera functionality (front and rear)
- Battery charging and discharge rates
- Speaker, microphone, and headphone audio
- Home button / Touch ID / Face ID (where applicable)
- Wi-Fi, Bluetooth, and cellular connectivity (cellular models only)
Most screen and battery repairs are completed within 24-72 hours of receipt.
Step 6: Receive Your iPad Back
We'll post your repaired iPad back via Special Delivery. You'll receive tracking information by email, and your device should arrive the next working day, securely packaged in protective materials.
How to Identify Your iPad Model
Not sure which iPad you have? Here's how to find out:
Method 1: Check Settings
- Open Settings
- Tap General → About
- Look at Model Name (e.g., "iPad Air (5th generation)" or "iPad Pro 11-inch (3rd generation)")
Method 2: Check the Back of Your iPad
The model number is printed on the back of your iPad in small text (e.g., "A2377"). You can look up this number on Apple's website or include it in your booking notes, and we'll identify your iPad for you.
Method 3: Visual Identification
- iPad Pro: Flat edges, Face ID (no home button), 11" or 12.9" screen
- iPad Air: Flat edges, Touch ID in power button (4th/5th gen) or home button (older), 10.9" screen
- iPad (standard): Curved edges, home button with Touch ID, 10.2" or 10.9" screen
- iPad mini: Small size (7.9" or 8.3" screen), home button or Touch ID in power button
Still unsure? No problem—use the "Other Model" option when booking and describe your iPad's appearance and features in the notes. We'll confirm the model and provide a quote within 24 hours.
What Happens If Your iPad Can't Be Repaired?
Occasionally, we encounter iPads with damage too extensive to repair economically—for example, severe liquid damage affecting multiple components on an older model, or motherboard damage combined with a cracked screen on a device worth less than the repair cost.
If repair isn't viable, we'll contact you to explain why. You have two options:
- Return unrepaired: We'll post your iPad back at no cost. You'll only pay a £19.95 diagnostic fee to cover our inspection time and return postage.
- Trade it in: Even broken iPads have value for parts and recycling. We offer competitive trade-in prices for unrepairable devices. Visit our sell your device page for instant quotes.
Why Choose celltech for Mail-In iPad Repair?
iPad Specialists
Repairing iPads requires different equipment and techniques compared to iPhones. We've invested in specialist tools for large-format tablet repairs, including precision heating stations, screen-specific adhesives, and Apple diagnostic software. Our technicians complete dozens of iPad repairs every week.
27-Month Warranty
All repairs are backed by our industry-leading 27-month warranty covering parts and labour. If anything goes wrong with your repair, we'll fix it free of charge—far exceeding the typical 3-6 month warranties offered by competitors.
High-Quality Parts
We use genuine Apple parts where available and premium aftermarket components for everything else. All replacement screens undergo quality control testing for dead pixels, colour accuracy, touch sensitivity, and backlight uniformity before installation.
Transparent Pricing
The price you see when booking is the price you pay. No hidden fees, no surprise charges. If we discover additional issues during repair, we'll contact you for approval before proceeding with extra work.
Fast Turnaround
We know you need your iPad back quickly. Most screen and battery repairs are completed within 24-72 hours of receipt. Even complex motherboard repairs are usually done within 2-5 days.
Frequently Asked Questions
How long does mail-in iPad repair take?
Repair times vary by service:
- Screen repairs: 24-72 hours from receipt
- Battery replacements: 24-48 hours
- Charging port, home button, camera, speaker repairs: 24-72 hours
- Water damage restoration: 3-5 days (includes diagnostic cleaning and testing)
- Motherboard repairs: 2-5 days depending on complexity
Add 1-2 working days for Royal Mail delivery each way. For example, an iPad posted on Monday for a screen repair would typically arrive back on Friday.
Will my data be safe during repair?
We never access customer data during repairs. However, we strongly recommend backing up your iPad before posting using iCloud, iTunes, or Finder. Whilst data loss is extremely rare, backups provide essential peace of mind.
What if my iPad is lost or damaged in the post?
Royal Mail Special Delivery provides £1,000 insurance cover as standard, and you can upgrade to £2,500 for £9.95. In the unlikely event of loss or damage during transit, Royal Mail's compensation covers the value of your device. Always keep your proof of postage receipt.
Can you repair iPad Pro models?
Yes, we specialise in iPad Pro repairs including the latest models with M1/M2 chips. iPad Pro screen replacements require precision and care due to the ProMotion displays and Face ID integration—we have the expertise and equipment to handle these premium devices.
Do you repair iPads with Apple Pencil issues?
Apple Pencil problems are usually related to the iPad's screen digitiser or charging coil. If your Apple Pencil works on other iPads but not yours, the issue is with your iPad—and we can fix it. Screen replacements include new digitisers that restore full Apple Pencil functionality.
Can you repair older iPad models?
We repair most iPad models from iPad Air (1st generation) and iPad mini 2 onwards, subject to parts availability. For very old models (original iPad, iPad 2, iPad 3), parts can be scarce—please contact us to confirm availability before posting.
What should I do if my iPad has water damage?
Act quickly. If your iPad got wet:
- Power it off immediately (don't try to turn it on—this can cause short circuits)
- Don't use rice or silica gel—these don't remove corrosion
- Book a water damage restoration service and post your iPad as soon as possible
The sooner we receive water-damaged devices, the higher the success rate. Internal corrosion progresses quickly.
Will repairing my iPad void Apple's warranty?
If your iPad is still under Apple's 12-month warranty or covered by AppleCare+, having it repaired by a third party (including us) will void that warranty. However, once Apple's warranty expires, there's no downside to using our service—and you'll benefit from our 27-month repair warranty instead.
Ready to Get Your iPad Repaired?
Book your mail-in iPad repair now for expert service, transparent pricing, and our industry-leading 27-month warranty.
Questions? Call us on 07700 143573 (Monday-Saturday, 9am-5pm) or email mail@celltechmobilerepairs.co.uk.