Mail-In iPhone Repair UK: Complete Guide to Postal iPhone Repairs
Mail-In iPhone Repair UK: Complete Guide to Postal iPhone Repairs
Sending your iPhone away for repair might seem daunting, but mail-in iPhone repair has become the preferred choice for thousands of UK customers who want professional repairs without the inconvenience of visiting a shop. Whether you live hours away from a reputable repair centre, work full-time, or simply prefer the convenience of postal service, mail-in iPhone repair offers a practical solution.
At celltech, we've perfected the mail-in repair process to make it as seamless as possible. Based in Solihull, we handle hundreds of postal iPhone repairs every month, from simple screen replacements to complex motherboard repairs. Our customers across the UK trust us because we combine competitive pricing, rapid turnaround times, and exceptional quality—all backed by our industry-leading 27-month warranty.
Why Choose Mail-In iPhone Repair?
The traditional model of iPhone repair—finding a local shop, taking time off work, waiting whilst your phone is repaired—doesn't work for everyone. Mail-in repair eliminates these pain points:
- Convenience: Post your iPhone at your local post office or arrange collection. No need to travel to a repair shop or rearrange your schedule.
- Access to Specialists: Many local repair shops lack the equipment or expertise for complex repairs like motherboard microsoldering or water damage restoration. With mail-in service, you access specialist technicians regardless of your location.
- Transparent Pricing: You receive a fixed price upfront. No surprises, no hidden fees when you collect your device.
- Comprehensive Service: From screen replacements to intricate board-level repairs, mail-in centres typically offer a wider range of services than high-street shops.
- Better Warranty: Our 27-month warranty far exceeds the typical 3-6 month warranty offered by local shops.
What iPhone Repairs Can Be Done by Post?
At celltech, we handle the full spectrum of iPhone repairs via our mail-in service:
Screen Repairs
Cracked screens are the most common iPhone repair. We replace iPhone screens with high-quality parts that match original specifications, including True Tone support for newer models (when possible). Turnaround time: 24-72 hours from receipt.
Battery Replacement
If your iPhone dies quickly, won't charge past 80%, or shuts down unexpectedly, it likely needs a new battery. We use high-capacity cells that meet or exceed Apple's specifications. Turnaround time: 24-48 hours.
Charging Port Repair
Loose charging cables, slow charging, or intermittent connection often indicate a worn Lightning or USB-C port. We replace damaged ports with genuine or high-quality aftermarket parts.
Camera Repairs
Blurry photos, autofocus issues, or completely non-functional cameras can usually be resolved by replacing the camera module. We stock cameras for all iPhone models from iPhone 6 onwards.
Speaker and Microphone Repairs
Can't hear callers, or they can't hear you? Muffled audio during calls or media playback? We repair or replace faulty speakers and microphones.
Water Damage Restoration
Dropped your iPhone in water? Time is critical. We offer professional ultrasonic cleaning and component-level repair to restore water-damaged iPhones. Turnaround time: 3-5 days (diagnostic required).
Motherboard (Logic Board) Repair
Boot loops, no display despite a working screen, touch disease, audio IC failure—these complex issues require microsoldering expertise. Our technicians repair component-level faults that most shops would declare "unrepairable". Turnaround time: 2-5 days depending on complexity.
Did You Know?
Important: Disable Find My iPhone
Before posting your iPhone, you MUST disable Find My iPhone and remove your Apple ID. We cannot work on iPhones with activation lock enabled. To disable: Settings → [Your Name] → Find My → Find My iPhone → Toggle OFF.
Mail-In iPhone Repair Pricing
Our pricing is fully transparent—what you see is what you pay. Here are our current rates for popular iPhone models:
| Model | Screen | Battery |
|---|---|---|
| iPhone 16 Pro Max | £269.95 | £169.95 |
| iPhone 16 Pro | £249.95 | £139.95 |
| iPhone 16 Plus | £219.95 | £144.95 |
| iPhone 16 | £199.95 | £129.95 |
| iPhone 15 Pro Max | £199.95 | £109.95 |
| iPhone 15 Pro | £189.95 | £129.95 |
| iPhone 15 Plus | £189.95 | £129.95 |
| iPhone 15 | £179.95 | £129.95 |
| iPhone 14 Pro Max | £199.95 | £89.95 |
| iPhone 14 Pro | £179.95 | £89.95 |
| iPhone 14 Plus | £104.95 | £89.95 |
| iPhone 14 | £99.95 | £89.95 |
| iPhone 13 Pro Max | £114.95 | £89.95 |
| iPhone 13 Pro | £104.95 | £89.95 |
| iPhone 13 | £74.95 | £89.95 |
| iPhone 12 Pro Max | £84.95 | £64.95 |
| iPhone 12 Pro | £64.95 | £64.95 |
| iPhone 12 | £59.95 | £64.95 |
| iPhone 11 Pro Max | £64.95 | £59.95 |
| iPhone 11 Pro | £54.95 | £44.95 |
| iPhone 11 | £44.95 | £44.95 |
| iPhone SE (2022) | £49.95 | £44.95 |
| iPhone SE (2020) | £44.95 | £39.95 |
| iPhone XS Max | £54.95 | £54.95 |
| iPhone XS | £54.95 | £54.95 |
| iPhone XR | £44.95 | £54.95 |
| iPhone X | £44.95 | £54.95 |
Prices accurate as of February 2026. For charging port, camera, speaker, water damage, and motherboard repair pricing, please contact us for a quote.
How Our Mail-In iPhone Repair Process Works
Step 1: Book Your Repair Online
Visit our mail-in repair booking page, select your iPhone model, choose your repair type, and receive an instant quote. You'll receive a booking confirmation with detailed packing and posting instructions.
Step 2: Package Your iPhone Securely
Proper packaging is essential to prevent damage in transit. Remove your iPhone from its case, wrap it in bubble wrap (at least 2-3 layers), and place it in a sturdy cardboard box with padding on all sides. Never use padded envelopes—they don't provide adequate protection.
For detailed packing instructions, see our complete packaging guide.
Step 3: Post via Royal Mail Special Delivery
We only accept devices sent via Royal Mail Special Delivery Guaranteed. This service provides full tracking, guaranteed next-day delivery, and £1,000 insurance cover as standard. Take your packaged iPhone to any post office and request Special Delivery Guaranteed by 1pm.
Want extra peace of mind? Upgrade to Enhanced Compensation (£2,500 cover) for just £9.95 at the post office counter.
Did You Know?
Free Return Postage
Once your iPhone is repaired, we'll return it to you via Royal Mail Special Delivery Guaranteed at no extra cost. Your device will be insured for £1,000 during return transit.
Step 4: Repair and Quality Check
When your iPhone arrives at our Solihull workshop, we'll inspect it, complete the repair, and run comprehensive diagnostics to ensure everything works perfectly. Most repairs are completed within 24-72 hours of receipt.
Step 5: Receive Your iPhone Back
We'll post your repaired iPhone back via Special Delivery. You'll receive tracking details via email, and your iPhone should arrive the next working day.
What Happens If My iPhone Can't Be Repaired?
In rare cases, we may determine that a repair isn't economically viable—for example, extensive motherboard damage on an older model, or multiple components requiring replacement that exceed the device's value.
If we cannot repair your iPhone, we'll contact you to explain why. You have two options:
- Return your iPhone unrepaired: We'll post it back to you at no cost. You'll only pay a £19.95 diagnostic fee to cover our inspection time and return postage.
- Trade it in: Even non-working iPhones have value. We offer competitive trade-in prices for unrepairable devices—often more than the cost of return postage and the diagnostic fee. Visit our sell your device page for instant quotes.
Why Choose celltech for Mail-In iPhone Repair?
27-Month Warranty
Our industry-leading warranty covers parts and labour for over two years—far longer than most competitors' 3-6 month warranties. If anything goes wrong with your repair, we'll fix it free of charge.
Expert Technicians
Our team includes specialists in microsoldering, water damage restoration, and complex diagnostics. We regularly repair faults that other shops declare "unrepairable".
Transparent Pricing
The price you see when booking is the price you pay. No hidden fees, no surprise charges when your iPhone is returned.
Fast Turnaround
We know you need your iPhone back quickly. Most screen and battery repairs are completed within 24-72 hours of receipt. Even complex motherboard repairs are usually done within 2-5 days.
Genuine and High-Quality Parts
We use genuine Apple parts where available, and high-quality aftermarket components that meet or exceed OEM specifications for everything else. All screens include oleophobic coating, correct colour calibration, and True Tone support (where applicable).
Frequently Asked Questions
How long does mail-in iPhone repair take?
Turnaround times depend on the repair type:
- Screen repairs: 24-72 hours from receipt
- Battery replacements: 24-48 hours from receipt
- Charging port, camera, speaker repairs: 24-72 hours
- Water damage restoration: 3-5 days (requires diagnostic cleaning and testing)
- Motherboard repairs: 2-5 days depending on complexity
Add 1-2 working days for postage each way. For example, a screen repair posted on Monday would typically arrive back on Friday.
Will my data be safe?
We never access your personal data during repairs. However, we strongly recommend backing up your iPhone before posting using iCloud or iTunes. Whilst data loss is extremely rare, it's always better to be safe.
What if my iPhone is lost in the post?
Royal Mail Special Delivery provides £1,000 insurance cover as standard, and you can upgrade to £2,500 for £9.95. In the unlikely event of loss or damage during transit, Royal Mail's compensation covers the value of your device. Always keep your proof of postage receipt.
Do you repair iPhones with existing damage?
Yes. If your iPhone has multiple issues (e.g., cracked screen and faulty battery), we'll provide a quote for all necessary repairs. You're under no obligation to proceed with additional work beyond your original booking.
Can you repair older iPhone models?
Absolutely. We repair all iPhone models from iPhone 6 onwards, subject to parts availability. For very old models (iPhone 5s and earlier), please contact us to confirm we have parts in stock before posting.
What should I do before sending my iPhone?
Before posting your iPhone:
- Back up your data via iCloud or iTunes
- Disable Find My iPhone (Settings → [Your Name] → Find My → Find My iPhone → Toggle OFF)
- Remove your Apple ID if possible (Settings → [Your Name] → Sign Out)
- Note down your passcode and provide it in your booking—we need it to test your device after repair
- Remove SIM card and any case/accessories
- Take photos of your iPhone's condition before packing (useful if making an insurance claim)
Will my iPhone look like new after screen replacement?
Our replacement screens are indistinguishable from originals in quality. They include full oleophobic coating (fingerprint-resistant), correct colour calibration, and original touch sensitivity. For newer models with True Tone, we preserve this feature where technically possible.
Do you offer same-day iPhone repair by post?
Due to Royal Mail delivery times, true same-day repair isn't possible. However, if you live within 20 miles of Solihull, you can drop off your iPhone at our workshop (126 High St, Solihull, B91 3SX) for same-day or next-day repair on most services. Call 07700 143573 to check availability.
Ready to Get Your iPhone Repaired?
Book your mail-in iPhone repair now and receive an instant quote. All repairs backed by our 27-month warranty, transparent pricing, and expert service.
Questions? Call us on 07700 143573 (Monday-Saturday, 9am-5pm) or email mail@celltechmobilerepairs.co.uk.