Question 1

How long does a typical phone repair take?

Accepted Answer

Repair timing is confirmed after assessment. Because service is mail-in only, celltech does not quote fixed bench-time estimates before seeing the device.

Question 2

Do you use genuine parts for repairs?

Accepted Answer

We use high-quality OEM-grade parts that match or exceed original manufacturer specifications. For Apple devices, we offer both aftermarket and genuine Apple parts - just let us know your preference.

Question 3

What warranty do celltech repairs come with?

Accepted Answer

All repairs include our celltech 27 Month Fix Guarantee™. Not happy? We fix it again, free. No questions asked. This covers both parts and labour.

Question 4

Will I lose my data during repair?

Accepted Answer

In most cases, your data remains intact. However, we always recommend backing up before any repair. For some repairs like motherboard replacements, data loss is unavoidable - we will warn you beforehand.

Question 5

How does the device trade-in process work?

Accepted Answer

Simply select your device, answer a few questions about its condition, and get an instant quote. If you are happy, send it to us by post. Once verified, you will receive payment within 24 hours via bank transfer, PayPal, or store credit.

Question 6

Do you offer mail-in repairs?

Accepted Answer

Yes. celltech offers a UK-wide fast mail-in repair service. Customers pay outbound Royal Mail Special Delivery, and celltech returns repaired devices by Royal Mail Special Delivery at no extra charge. Booking confirmation emails include packing guidance and shipping instructions.

Question 7

What payment methods does celltech accept?

Accepted Answer

We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna pay-in-3 for eligible repairs over £200.

Question 8

Where is celltech located?

Accepted Answer

celltech is based in Solihull, serving Birmingham, the West Midlands and the UK through a fast mail-in repair service. Repairs are mail-in only, and mail-in customers should use the shipping instructions provided after checkout.

Question 9

Do I need to book before sending my device?

Accepted Answer

Mail-in repairs are available, but booking online guarantees your slot and reduces wait times. You can book through our website at celltechmobilerepairs.co.uk or email us directly.

Question 10

Are celltech prices fixed or can they change?

Accepted Answer

Yes - the price you see is the price you pay. No hidden fees, no surprise charges. If we discover additional issues during repair, we will contact you for approval before proceeding with any extra work.

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