Question 1

How long does a typical phone repair take?

Accepted Answer

Most repairs at celltech are completed within 30-60 minutes while you wait. More complex repairs like water damage or motherboard issues may take 1-3 days. We always give you an accurate estimate before starting work.

Question 2

Do you use genuine parts for repairs?

Accepted Answer

We use high-quality OEM-grade parts that match or exceed original manufacturer specifications. For Apple devices, we offer both aftermarket and genuine Apple parts - just let us know your preference.

Question 3

What warranty do celltech repairs come with?

Accepted Answer

All repairs include our celltech 27 Month Fix Guarantee™. Not happy? We fix it again, free. No questions asked. This covers both parts and labour.

Question 4

Will I lose my data during repair?

Accepted Answer

In most cases, your data remains intact. However, we always recommend backing up before any repair. For some repairs like motherboard replacements, data loss is unavoidable - we will warn you beforehand.

Question 5

How does the device trade-in process work?

Accepted Answer

Simply select your device, answer a few questions about its condition, and get an instant quote. If you are happy, send it to us with our free postage kit or drop it in-store. Once verified, you will receive payment within 24 hours via bank transfer, PayPal, or store credit.

Question 6

Do you offer mail-in repairs?

Accepted Answer

Yes! celltech provides free Royal Mail tracked postage for all mail-in repairs. Simply book online, we will send you a prepaid shipping label, and your device will be returned within 3-5 business days. All devices are fully insured up to £1,000 during transit.

Question 7

What payment methods does celltech accept?

Accepted Answer

We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal, and cash in-store. For repairs over £200, we also offer Klarna pay-in-3 for flexible payments.

Question 8

Where is celltech located?

Accepted Answer

celltech is located at 126 High St, Solihull, B91 3SX, serving Birmingham and the West Midlands. We are open Monday-Saturday 9am-5pm. We also serve customers nationwide through our mail-in repair service.

Question 9

Do I need to book an appointment?

Accepted Answer

Walk-ins are welcome, but booking online guarantees your slot and reduces wait times. You can book through our website at celltechmobilerepairs.co.uk or call us directly.

Question 10

Are celltech prices fixed or can they change?

Accepted Answer

Yes - the price you see is the price you pay. No hidden fees, no surprise charges. If we discover additional issues during repair, we will contact you for approval before proceeding with any extra work.

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