Who We Are
celltech Mobile Repairs (trading as "celltech") is a device repair and technology services company based in Birmingham, UK. We are committed to protecting your privacy and handling your personal data responsibly.
For the purposes of data protection law, we are the "data controller" of the personal data you provide to us. This means we determine how and why your data is processed.
- Trading name: celltech
- Email: mail@celltechmobilerepairs.co.uk
- Location: Birmingham, UK
- ICO Registration: Pending registration
Data We Collect
We collect different types of information depending on how you interact with our services. We only collect data that is necessary for providing our services and improving your experience.
Personal Data
When you use our services, we may collect:
- Identity data: Name, title
- Contact data: Email address, phone number, delivery address
- Transaction data: Details of repairs, purchases, and payments
- Device data: Device model, serial number (IMEI), fault description
- Communication data: Records of correspondence with us
- Technical data: IP address, browser type, device identifiers
Device Data
When you submit a device for repair or trade-in, we may record:
- Device make, model, and colour
- IMEI or serial number (for identification and theft prevention)
- Visible condition and cosmetic details
- Diagnostic results and repair history
Important: Your Personal Data on Devices
We strongly recommend backing up and removing all personal data from your device before submitting it for repair or trade-in. While we take precautions, we cannot be held responsible for any data loss during the repair process.
Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Contract: Processing necessary to fulfil our contract with you (e.g., completing a repair)
- Legitimate interests: Processing necessary for our legitimate business interests (e.g., improving services, fraud prevention)
- Legal obligation: Processing required by law (e.g., tax records, crime prevention)
- Consent: Where you have given explicit consent (e.g., marketing communications)
How We Use Your Data
We use your personal data to:
- Process and complete repair bookings and orders
- Communicate with you about your device and services
- Process payments and maintain financial records
- Provide customer support and respond to enquiries
- Send service updates and appointment reminders
- Improve our services and website experience
- Comply with legal and regulatory obligations
- Prevent fraud and verify device ownership
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers: Payment processors, delivery partners, IT support
- Professional advisers: Accountants, lawyers, insurers
- Regulatory bodies: HMRC, ICO, law enforcement (when required by law)
- Parts suppliers: Limited device information for warranty purposes
All third parties are contractually obligated to protect your data and only use it for specified purposes.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Customer records: 7 years from last transaction (legal/tax requirements)
- Repair records: Duration of warranty period plus 1 year
- Marketing preferences: Until you withdraw consent
- Website analytics: 26 months
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access: Request a copy of the data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request your data in a machine-readable format
- Right to object: Object to certain types of processing (e.g., direct marketing)
- Right to withdraw consent: Withdraw consent at any time for consent-based processing
To exercise any of these rights, please contact us at mail@celltechmobilerepairs.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.
International Transfers
Your data is primarily stored and processed within the UK and European Economic Area (EEA). If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK ICO
- Adequacy decisions recognising equivalent protection
- Binding corporate rules for intra-group transfers
Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage with access controls
- Regular security assessments
- Staff training on data protection
- Incident response procedures
While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: mail@celltechmobilerepairs.co.uk
- Phone: +44 7700 143573
- Location: Birmingham, UK