Meet the celltech Repair Team: Our Technicians & Their Credentials
When you hand over a device for repair — especially by post, to people you have never met — the single most important question is not "what will it cost?" but "who is actually going to open my device, and can I trust them?" This page exists to answer that question honestly. It introduces the celltech repair team: not a faceless service counter, but a working bench of technicians who diagnose, microsolder, recover data and reassemble devices every working day.
We have written this deliberately. There is a strong temptation on a "meet the team" page to invent impressive-sounding names, degrees and certifications. We have not done that. The specific names, photographs and individual credentials of our technicians will be supplied and verified by celltech as this page grows into a full /about/team hub with Person schema. What follows instead is a truthful account of who we are as a bench, what we can genuinely do, how we work, and the standards every repair leaves the workshop meeting. Anything we cannot yet state as a verified individual fact, we have said in general terms or flagged for the editor to fill.
Direct answer: celltech is a UK device-repair and data-recovery team based in Solihull, offering tracked, insured mail-in repair nationwide. Our bench technicians handle everything from screen and battery replacement to board-level microsoldering and data recovery across roughly 2,467 device models, backed by free diagnosis on standard repairs and a tiered guarantee — 27 months on screens, batteries and components; 9 months on charging ports and connectors; 120 days on board-level, liquid-damage and data-recovery work.
Who we are
celltech is a repair and data-recovery workshop based at 126 High Street, Solihull, B91 3SX — inside the Manor House — and we serve customers across the whole of the United Kingdom through tracked, insured mail-in. We are not a chain and we are not a drop-off counter that posts your device to a third party you never see. The bench that receives your phone or laptop is the bench that repairs it.
That distinction matters because it is the foundation of everything else on this page. The person quoting your repair is the person (or sits next to the person) who will carry it out. There is no call-centre buffer between you and the technician, and no "we'll have to send it away and hope." When a job needs specialist escalation — a particularly difficult chip-off recovery, for example — it stays inside the workshop and moves to the technician whose specialism it is.
Our technicians
Even without named individuals, we can describe the bench truthfully, because these are structural facts about how the workshop is staffed and skilled:
- A screen-and-battery bench for the high-volume component work — the cracked iPhone display, the swollen MacBook battery, the dead Garmin cell — where speed, consistency and clean parts matter most.
- A microsoldering and board-level bench for the work most independents refuse: dead motherboards, no-power devices, fried charging ICs, liquid-damaged logic boards. This is the bench that turns a "replace the whole board" verdict into a "replace the one failed component" repair.
- A data-recovery capability for when the device matters less than what is on it — logical recovery, board-level recovery and clean-room escalation for physically failed drives.
If you want to see the depth of work this bench produces, our technical writing speaks for the people behind it: the board-level data recovery explainer, the clean-room recovery guide, and the transparent pricing breakdown were written from first-hand bench experience.
Credentials & training
We want to be careful and honest here, because inflated credentials help no one. Rather than list qualifications we cannot individually verify on this page, here is what we can say truthfully about how the bench is trained and held to standard.
Our technicians build competence the way most working repair benches do: through sustained, repeated hands-on experience across a very wide catalogue — roughly 2,467 device models — supplemented by manufacturer teardown knowledge, iFixit documentation, component-level training and the cumulative lessons of thousands of completed repairs. Board-level and data-recovery work in particular is a specialism built over years; it is not something a technician picks up in a weekend. We anchor our repairability judgements to iFixit's teardown scores and extend them with our own bench data, which is why our Repair Index is defensible rather than hand-waved.
What we specialise in
The breadth of the catalogue is itself a credential. A bench that only ever sees iPhones develops deep but narrow skill; a bench that repairs iPhones, MacBooks, HP and Dell laptops, Samsung and OnePlus phones, Garmin watches, Steam Decks, drones and coffee machines develops a transferable diagnostic instinct that makes the common repairs faster and the unusual repairs possible.
- Component replacement — screens, batteries, cameras, charging ports, speakers, keyboards, trackpads across phones, laptops, tablets and wearables.
- Board-level microsoldering — diagnosing and replacing the specific failed component on a logic board rather than swapping the whole board. See what board-level repair is.
- Data recovery — logical, board-level and clean-room tiers, on a no-data-no-fee basis with free diagnosis. See our data recovery services.
- Mail-in repair — tracked, insured, nationwide, with the same published prices and bench expertise regardless of where in the UK you live.
Within those specialisms, the bench covers an unusually wide spread of device classes: Apple iPhones, iPads and Macs; Samsung, Google Pixel, OnePlus, Xiaomi, Motorola and Nothing phones; HP, Dell, Lenovo, Asus, Acer and Microsoft Surface laptops; Garmin, Fitbit and Galaxy watches; Steam Deck, ROG Ally and Nintendo Switch handhelds; DJI drones and GoPro cameras; Dyson appliances and coffee machines. That breadth is not a marketing boast — it is the reason a fault on an unfamiliar device is rarely a dead end for us, because the diagnostic pattern has almost always been seen before on something adjacent. It is also why our published cost pages run into the dozens: each device class has its own parts ecosystem, its own failure modes and its own price band, and we price them individually rather than guessing from a generic table.
Our standards & guarantees
A team page is only as trustworthy as the guarantees that back the work, and ours are tiered — matched to the type of repair, because not every repair carries the same risk profile. Here are all three tiers, plainly.
| Repair type | Guarantee |
|---|---|
| Screens, batteries, cameras, speakers, buttons and other standard components | 27 months |
| Charging ports and connectors | 9 months |
| Board-level, microsoldering, liquid damage and data recovery | 120 days |
The 27-month figure on standard components is more than double the 12 months most independent repairers offer — and we frame it that way deliberately, rather than calling it the "most generous" or "best", because we do not make claims we cannot stand behind. The shorter tiers reflect the inherent complexity and risk of board-level and connector work, where a 120-day guarantee is still substantial and honest.
Two further standards apply to every job. First, diagnosis is free on standard repairs — you find out what is wrong and what it will cost before you commit. Board-level and data-recovery work carries a diagnostic fee that is deducted from the repair cost if you proceed. Second, we are honest about parts: where we fit genuine, OEM-grade or aftermarket components, we tell you which, and we never bait-and-switch a premium part for a budget one.
How we look after your device by post
Most of our customers never visit Solihull — they post to us. So the chain of custody matters as much as the repair itself. From the moment your device leaves you to the moment it returns, it is tracked and insured, logged at receipt, photographed where relevant, repaired on the bench described above, function-tested before return, and packed securely for the journey back.
The same published prices and the same tiered guarantee apply whether you walk in or mail in. There is no "mail-in surcharge" for living far from the workshop, and there is no downgrade in who handles your device — it is the same bench either way. If you are new to postal repair, our how mail-in repair works and how to pack a device for posting guides walk you through it step by step.
Reviews we can stand behind
We will not invent a star rating or a testimonial on this page. Genuine customer reviews live on the third-party platforms that host them — Google and Trustpilot — where they cannot be edited or fabricated by us. When this page is finalised, we will link those real review sources directly so you can read unfiltered feedback. If a specific review is quoted anywhere on this site, it is a real review, attributed to its source. We do not fabricate ratings, names or quotes, because the moment a team page stops being truthful, every other claim it makes loses its value.
What actually happens to your device on our bench
Trust is easier when you can picture the journey. Whether your device arrives by hand or by tracked post, it moves through the same disciplined sequence — and each step exists to protect both the device and your data.
- Intake and logging. The device is booked in, photographed in its arrived condition, and its reported fault is recorded against its identity (model, colour, cosmetic state). For mail-in, this is the moment insured transit ends and workshop chain of custody begins.
- Free diagnosis. On standard repairs the technician confirms the true root cause — not just the symptom you reported. A "dead battery" can be a failing charging port; a "broken screen" can hide a damaged frame. Diagnosis separates the actual fault from the assumed one before any parts are ordered.
- Honest quote. You receive a written price drawn from our published list, with the parts tier (genuine, OEM-grade or aftermarket) stated. Nothing begins until you approve.
- The repair. The device is opened with the correct tooling for its construction — heat and suction for glued assemblies, the right driver bits for screwed ones, a microscope and hot-air station for board-level work. The failed part or component is replaced; on logic boards, the specific failed IC, capacitor or connector is identified and reflowed or swapped rather than condemning the whole board.
- Function testing. Before reassembly the repair is validated against the fault — screen touch and colour, battery charge behaviour, charging port handshake, board power rails, data access. A repair is not finished until the original symptom is gone.
- Return. The device is packed securely and dispatched tracked and insured, with the tiered guarantee attached to the job record.
The board-level branch of that sequence is where the bench earns its keep. Most independent shops stop at component swaps; when a device is dead, no-power or liquid-damaged, they declare it "beyond repair" or quote a whole-board replacement. Our microsoldering bench instead traces the fault to the component — a fried charging IC, a corroded trace, a shorted PMIC — and repairs the board in place, which is usually far cheaper for you and, crucially, preserves any data sitting on the original storage. That capability is documented in our microsoldering explainer and the logic board repair guide.
How we protect your data and privacy
For most people the device matters less than what is on it, so privacy is part of the job, not an afterthought. The majority of repairs — screens, batteries, charging ports — never touch your storage and do not require your passcode at all. Where functional testing genuinely needs the device unlocked (confirming Face ID after a front-camera repair, for example), we ask for the passcode explicitly, use it only for that test, and recommend you change it afterwards. We do not browse your photos, messages or files, and we never perform a factory reset without your clear, recorded consent.
Data-recovery work is handled with the same discipline taken further: recovered files are returned to you and not retained beyond the job, and sensitive recoveries are treated confidentially as a matter of course. If your device holds something irreplaceable, tell us before you send it, and we will talk you through exactly how it will be handled.
What we will not do
Trust is built as much by what a workshop refuses to do as by what it promises. We will not quote a repair blind without diagnosing the real fault first; we will not fit a budget part and describe it as genuine; and we will not condemn a logic board as "beyond repair" without actually tracing the fault on the bench. Equally, when the honest answer is that a repair does not make economic sense — a board fault approaching the device's residual value, say — we will tell you that plainly rather than take on work that does not serve you. An independent specialist's reputation is its only real asset, and we manage it accordingly.
Why a real team page matters
This is more than a courtesy page. Google's E-E-A-T guidelines and modern AI search both reward content that is demonstrably produced by real, experienced people working for a real organisation. A named, credentialed team page with Person schema is the single most powerful trust signal a repair business can publish, because it lifts the credibility of every other article and cost page on the site. That is why we are building this into a full /about/team hub, and why every technical guide we publish — from the UK Device Repair Report to our repair cost hubs — is, or will be, attributed to the bench that wrote it.
In the meantime, the most honest thing we can do is tell you exactly what is verified and what is still being filled in. The bench is real, the capabilities are real, the guarantees are real and the published prices are real. The individual names and photographs will follow, supplied by the people themselves.
Frequently Asked Questions
Who repairs my device at celltech?
A working bench technician at our Solihull workshop — the same bench whether you walk in or mail in. We do not forward your device to an unseen third party; the team that receives it is the team that repairs it. Individual named profiles will be added as the team page is finalised.
Are celltech's technicians qualified?
Our technicians are experienced specialists built through sustained hands-on work across roughly 2,467 device models, manufacturer teardown knowledge and component-level training, with board-level and data-recovery work as a dedicated specialism. We will publish specific, verified certifications as they are confirmed rather than claim qualifications we cannot stand behind.
Do you really fix devices by post?
Yes. Tracked, insured mail-in is how most of our customers reach us, nationwide. Your device is logged, photographed where relevant, repaired, function-tested and packed securely for return — at the same published prices and with the same guarantees as a walk-in repair.
What kinds of repair do you specialise in?
Component replacement (screens, batteries, cameras, charging ports, keyboards), board-level microsoldering, liquid-damage treatment and data recovery — across phones, laptops, tablets, wearables, handhelds and more.
What guarantee comes with a celltech repair?
A tiered one: 27 months on screens, batteries and standard components (more than double the 12 months most independents offer); 9 months on charging ports and connectors; and 120 days on board-level, liquid-damage and data-recovery work.
Where are you based?
126 High Street, Solihull, B91 3SX (celltech at the Manor House), serving the whole of the UK by tracked, insured mail-in. We are open Monday to Saturday, 9am to 5pm.
Is my device insured while it's with you?
Your device is tracked and insured in transit both ways and held securely in the workshop while it is being repaired. If you have specific concerns about a high-value device, contact us before sending and we will confirm the cover that applies.