Meet celltech: How Our UK Mail-In Repair Service Works
Trust matters when you send a phone, tablet or computer for repair. This page explains what celltech can verify today: how to book, how devices enter the repair process, how additional work is authorised, and how completed repairs are returned.
Direct answer: celltech is a UK-wide mail-in repair service. Book the exact device and fault online, arrange outbound delivery using the private instructions supplied for your order, and wait for assessment before any unpriced additional work is carried out. Completed repairs are function-tested and returned using the method stated in the order.
Who we are
celltech is the trading name used by Ampliflow Ltd for its technology repair service. Our public office is at 126 High Street, Solihull, B91 3SX. It is an office address only: it is an administrative address, not a device mailing address.
We do not publish individual technician biographies, photographs or qualifications until those details have been supplied and verified. This page therefore describes the service contract customers can rely on rather than inventing personal profiles or credentials.
Repairs available through celltech
The live repair catalogue is the source of truth for supported devices, repair options and prices. It covers common component repairs and a range of specialist assessment services. Availability varies by model and fault, so select the exact catalogue entry rather than relying on a generic price guide.
Where a device needs work beyond the option booked, the additional fault and price are confirmed before that work proceeds. A listed repair price should not be treated as a promise that unrelated faults will be repaired within the same charge.
How the mail-in process works
- Choose the exact repair. Select the correct device, model and fault from the current catalogue.
- Follow the private order instructions. Back up the device where possible, package it securely and arrange outbound delivery to the destination supplied after checkout.
- Assessment. The reported fault is checked after arrival. Timing is confirmed after assessment, and additional work requires agreement.
- Repair and testing. The booked work is completed and the relevant device functions are checked before return.
- Tracked return. The completed device is packed and sent back using the method stated in the order.
Customers arrange and pay for the outbound journey unless their individual order says otherwise. Do not post a device to the public office address and do not travel there expecting a repair counter.
Warranty and service limits
Warranty cover depends on the repair type. Qualifying screens, batteries and standard components carry 27 months; charging ports and connectors carry 9 months; and qualifying board-level, liquid-damage and data-recovery work carries 120 days. Exclusions and the full claim process are set out in the warranty terms.
Repair can involve data risk, so make a current backup whenever the device allows it. celltech does not promise that every device can be repaired, that every fault has a fixed turnaround, or that stored data will always be preserved. Those limits are confirmed as part of assessment where relevant.
What you can check before booking
- The exact model and repair option in the live catalogue.
- The displayed price and warranty tier for that option.
- The private packing and destination instructions attached to the order.
- Any revised quote before authorising work beyond the original booking.
- The tracked-return details once the completed repair is dispatched.
Frequently Asked Questions
Does the Solihull office accept repair devices?
No. celltech is a UK-wide postal repair service. Customers book online and follow the private completed-order shipping instructions. celltech accepts repairs by post only, and the public office is not a device mailing address.
Who will repair my device?
Your order is handled through celltech’s repair operation. We do not publish named technician profiles or personal credentials until they can be individually verified.
How do I know where to send the device?
Book the exact repair first. The private destination and packing instructions are then supplied for that order; do not use the public office address.
Is the turnaround guaranteed?
No universal turnaround is promised. Timing depends on assessment, parts and the fault, and is confirmed for the individual repair.
Which repairs qualify for the 27-month warranty?
No. Warranty length depends on the repair category and remains subject to the published warranty terms.